Please read these terms carefully before using our platform
This document is an electronic record in terms of the Information Technology Act, 2000 and Rules thereunder pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 and its amendments thereon, that require publishing the rules and regulations, privacy policy and the terms and conditions for access or usage ofwww.cosmicalevents.in.
Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions.
These Terms of Use set forth legally binding terms and conditions and the nature of services offered by COSMICAL EVENT PLANNERS PRIVATE LIMITED, CIN NO UB2300RJ2024PTC093013, a company registered under the Companies Act, 2013, having its registered office at 131, Padmavati Colony B, Gopal Pura Bypass, Shaym Nagar, Jaipur 302021, Rajasthan, India, hereinafter referred to as "CEP" or "The Company".
The Vendor/User refers to individuals or entities listed on the Website, engaged in the business of wedding-related services.
The Customer/User represents individuals and destination wedding aspirants who enroll with the Company through its website.
The Event Coordinator represents employees of the Company who assist in liaising and coordinating between Users and Vendors.
In consideration of the facts, mutual promises, and covenants contained herein and intending to be legally bound, the Parties do hereby agree as follows:
1.1 By accessing, browsing, registering, submitting content, booking services, or engaging with vendors on the Website, you confirm that you have read, understood, and agreed to be legally bound by these Terms of Use ("Agreement"), as well as the accompanying Privacy Policy. If you do not agree to these Terms, you must immediately stop using the Website.
1.2 Continued use of the Website or its services after any updates to these Terms constitutes your acceptance of the revised Agreement. The Company reserves the right to modify or update this Agreement at any time by posting revised terms on the Website. It is your responsibility to review the Agreement periodically.
1.3 The Website is intended for individuals aged 18 or older who are capable of entering into legally binding contracts under applicable laws. If you are a minor or otherwise incapable, the Company may suspend or terminate your access and decline any transactions made through your account.
1.4 The Website acts as an intermediary platform facilitating communication and transactions between users/corporates, including couples, destination wedding aspirants, and vendors offering wedding-related services such as photography, venues, catering, decoration, makeup and other allied services associating to weddings/corporate events which are sought by customers during their assigned event with us. The Company is not a party to any agreements between users and vendors and does not directly provide any services.
1.5 Users must accept and comply with this Agreement, the Privacy Policy, and any applicable Particular Conditions that may complement, modify, or supplement these Terms. These documents are permanently accessible on the Website and may be downloaded or printed for reference.
1.6 The Company reserves the right to deny access to the Website without prior notice to users who violate these Terms, fail to comply with applicable Particular Conditions, or misuse the platform.
1.7 Users must ensure they have the necessary rights to upload, submit, or embed content on the Website, including photos, videos, and other materials. Unauthorized submissions, such as those violating copyright or intellectual property laws, may expose users to legal liability. The Company disclaims responsibility for any unauthorized submissions.
1.8 The Company urges users to exercise caution when submitting or sharing content. Only content legally owned or properly licensed may be uploaded. Users are solely responsible for ensuring compliance with copyright and intellectual property laws (refer to Sections 4, 5, and 6 for further details).
2.1 The present Terms of Use govern the access and use of the Website, which serves as a comprehensive platform for modern couples, including destination wedding aspirants, planning their weddings. The Website connects Customer with Vendor and provide tools to browse wedding-related information, compare prices, view reviews, and book services like wedding photographers, bridal makeup artists, venues, decorators, and other essential vendors with the support of our event coordinator who has a coordination and recommendation role only.
2.2 The Website facilitates interaction between the Users, offering Vendors an audience interested in their services while helping couples find tailored solutions. Vendors shall have access to free listing services on the Website. However, they shall pay consultation and/or negotiation service charges to the Company, as mutually agreed upon in writing/or through digital consent and in accordance with the terms outlined in this Agreement.
2.3 The Company remains involved with Users through the Event Coordinator from the booking and event process, ensuring coordination with vendors for timely and satisfactory delivery of services.
2.4 Content violating legal regulations, third-party rights, or quality standards may be removed by the company without prior notice. Website services may also be temporarily unavailable for maintenance, security, or reasons beyond the company's control, such as communication network failures.
2.5 Although the company strives to maintain consistent Website availability, the User acknowledges that occasional interruptions may occur, and the company will work to minimize such disruptions.
Any unauthorized use of and access to the Website is void and prohibited. By accessing and using this Website, you represent and warrant that (a) all registration information submitted by you is truthful and accurate; (b) you agree to maintain the accuracy of the information provided by you; (c) you are above 18 years of age; and (d) the use of the Website by you do not violate any applicable laws or regulations.
4.1 The User must carefully review the description of the services provided by the Vendors before making a booking through the Website and shall agree to be bound by the conditions specified in the booking confirmation or customer commitment form.
4.2 If the User makes a booking on behalf of another person, it shall be the User's sole responsibility to inform the other party about these Terms of Use, including any applicable rules, restrictions, and policies, as mentioned on the Website, and the Company shall not be held responsible for any failure on the part of the User in this regard.
4.3 The User is required to ensure that their usage of services complies with all applicable laws, rules, regulations, and directions issued by governmental authorities from time to time in connection with their use of the services.
4.4 The User agrees and authorizes the Company or its representatives to contact the User through telephone calls, SMS messages, WhatsApp messages, or emails in connection with their interactions, inquiries, transactions, and other engagements with the services provided by the Company.
4.5 The User must ensure that they either own or possess sufficient rights to the content (including but not limited to text, files, images, videos, sounds, or other materials) they upload, submit, or embed on the Website, and the User agrees to pay any royalties, fees, or other amounts owing to any person or entity arising from such content.
4.6 The User grants the Company a non-exclusive, royalty-free, worldwide, transferable, and sublicensable license to use, reproduce, adapt, modify, distribute, and display their content for any purpose, which shall terminate upon the removal of the content by the User from the Website, except in cases where the content is sublicensed, where the license shall continue perpetually.
4.7 The User acknowledges and accepts that while the Company or the User herein referred as Vendor applies watermarks to images to ensure protection, it does not guarantee that unauthorized use of such images by third parties will be completely prevented.
4.8 The User is responsible for ensuring that any content they upload, submit, or publish on the Website adheres to all applicable laws and regulations and does not violate intellectual property rights, public order, privacy, or human dignity.
4.9 The User must obtain all necessary consents, permissions, or licenses for any content they upload or share on the Website and shall bear all associated liabilities in case of failure to do so.
4.10 The User must ensure that they do not upload, submit, or publish content that reduces the quality of the Website's services or violates the platform's minimum standards, including but not limited to illegal, defamatory, harmful, or inappropriate content.
4.11 The User must ensure the confidentiality of their login credentials and take necessary precautions to prevent unauthorized access to their accounts on the Website.
4.12 The User shall be solely and fully responsible for any and all activities conducted through their account, regardless of whether they were authorized or unauthorized.
4.13 The User must not engage in actions or activities that harm or negatively affect the Company's functionality, including but not limited to overloading servers, introducing malicious software, or attempting to bypass security measures.
4.14 The User must not promote or endorse products, services, or activities that conflict with the interests of the Company or its user base.
4.15 The User shall ensure that their actions comply with all applicable laws, rules, and regulations while using the Company's services.
4.16 The User acknowledges and agrees that the Company reserves the right to remove any content or terminate services if the User is found to be in violation of these responsibilities or applicable laws and regulations.
The Users shall not post or upload content that:
The Users are prohibited from:
7.1 The User acknowledges and agrees that the Company's role is limited to facilitating information regarding vendors and service providers, and it shall not be liable for any disputes, issues, or concerns that may arise between the User and the vendors.
7.2 If the User submits or shares any content or photographs for publication on the Website, the User grants permission to the Company to reuse, republish, or repost such content, while the ownership rights of the content remain with the User.
7.3 The User acknowledges and agrees that their use of the platform and services is entirely at their own responsibility and risk, and the Company shall not be responsible for ensuring a seamless and error-free user experience.
8.1 Each Vendor accepts that they are merely listed on the CEP website, through which they get reach to their target Customer. Each Vendor creates their profile on the Website and ensures to provide correct information regarding such profiles. Any misrepresentation of their identity or work shall be their liability alone and not the liability of the Company CEP.
8.2 Vendors accept and acknowledge that they are entering into transactions and providing services to the Customer independently and are CEP is in no way involved, apart from being a listing platform. The Company, however, expects Vendors to maintain quality of service and make no misrepresentations whatsoever.
8.3 The Vendor shall be responsible for paying the Company the charges as mutually agreed upon by both parties, which shall be payable upon confirmation of each booking. Payments must be made exclusively to the Company's designated account, and under no circumstances shall the Vendor make payments to any employee, associate, or third party of the Company. In the event the Vendor makes any payment to an employee, associate, or third party, the Company shall not be liable for such payments.
8.4 Vendors shall not use any third-party photographs or content and represent them as being their own. Any such misrepresentation shall be the liability of the Vendor alone.
8.5 Reviews on Vendor profiles are crucial for both Customers and Vendors. CEP ensures the credibility of reviews by providing a fair verification process. If a Vendor disputes a review, they can report it to CEP by sending mail to [email protected]. CEP will contact the Vendor within 48 hours for supporting evidence. The Vendor must submit the proof within seven days, failing which the case will be closed.
The Event Coordinator, acting as a liaison between the Customer and Vendors listed on the website, will be responsible for the seamless planning and execution of events. The Event Coordinator will Act as the primary point of contact for the Customer, addressing concerns or queries promptly, ensuring a memorable experience for Customers while maintaining a high standard of professionalism and service delivery.
Their responsibilities include, but are not limited to, the following:
10.1 CEP shall perform the services in a professional manner and in accordance with the terms and conditions of this Agreement and applicable laws.
10.2 CEP has the necessary expertise, resources and capabilities to provide the services outlined in this Agreement.
10.3 CEP shall not be liable or responsible in any way for change in any of the services offered by the Vendor nor assume any responsibility for the accuracy of the availability status of services.
10.4 CEP is not and cannot be a party to or control in any manner any transaction between Customer and the Vendor.
10.5 The price and other information posted on the Website is provided on "as is" basis and is published as provided to us by the Vendor. CEP shall not be responsible for any variation in the price and /or information of the services listed on the Website.
10.6 Any price shared over the recommendation email is tentative in nature and the final price may vary on the basis of date and /or menu selected.
10.7 The cancellation policy and the payment terms as listed on the Website and /or communicated through any other medium are as provided by the Vendor and CEP has no control over them.
10.8 Booking services cannot be cancelled unless clearly specified by the Vendor in their cancellation policy.
10.9 Users are solely responsible for their interactions with other CEP Users (including Vendors). CEP reserves the right, but has no obligation, to monitor disputes between you and other Users and to immediately terminate the privileges of any User for any reason or for no reason. CEP is only a listing and aggregating platform and no associations, interactions, bookings that happen on the CEP website are the responsibility of CEP.
This Agreement shall remain in full force and effect for the duration of your use of the CEP Services or while you are a User or Vendor on the Website, whichever period is applicable. The Company, in its sole discretion, reserves the right to terminate your access to and use of the Website and Services at any time, for any reason, or for no reason whatsoever, without prior notice or warning. Upon such termination, you shall immediately cease using the CEP Services, and all content provided or created during the term of this Agreement shall remain the property of CEP.
11.1 Termination by Mutual Agreement
The Parties may, at any time, mutually agree to terminate this Agreement on such terms as may be agreed upon between them, provided such termination is documented in writing and signed by both Parties.
11.2 Consequences of Termination
Upon termination of this Agreement, regardless of the cause or manner of termination, the following provisions shall apply:
11.3 Notwithstanding termination, certain provisions of this Agreement, which by their nature are intended to survive termination, shall remain in effect after the termination date, including but not limited to provisions regarding payment obligations, confidentiality, indemnification, intellectual property, and dispute resolution.
CEP is committed to protecting your information. Our Privacy Policy available on the Website provides details about the information we collect about you, how we use it and how we protect it. It also explains your rights and how to contact us if you have questions about how we use your information. Further, CEP will, upon receipt of government order, or any order from the court or any competent authority, provide information or assistance to authorized Government agencies for verification of identity or traceability of the User, or prevention, detection, investigation, prosecution, cyber security incidents and punishment of offences under any law.
13.1 The Vendor shall not, during the Term of this Agreement or thereafter, disclose, divulge, or use for the benefit of any third party any Confidential Information concerning the methods of operation of the Website/App which may be communicated to the Vendor or of which the Vendor may be apprised under this Agreement. Any information, knowledge, or know-how provided by the Company, including the terms of this Agreement, shall be deemed Confidential Information. Upon termination, the Vendor shall return all Confidential Information, including copies or documents entrusted to the Vendor.
13.2 "Confidential Information" means the terms of this Agreement, attachments, amendments, and all information, know-how, techniques, materials, and data provided by the Company that are:
(i) known by the Vendor to be considered confidential by the Company, or
(ii) inherently or reasonably considered confidential by nature.
13.3 Neither Party grants the other any rights to its intellectual property except as expressly authorized in writing. The Vendor acknowledges that the Company's trademarks, including the logo and brand names such as "CEP," are owned by the Company and shall comply with instructions regarding their use.
13.4 The Vendor acknowledges the goodwill and reputation associated with the Company's trademarks and intellectual property and agrees to use them only as directed. The Vendor shall not use the Company's marks or intellectual property for any purpose without prior written approval.
14.1 Without prejudice to and in addition to any other remedies, reliefs or legal recourses available to CEP herein or any applicable laws or otherwise, and to the maximum extent permitted by law, the Vendor agrees to indemnify, defend and hold harmless the Company/Website, its Affiliates, and their respective shareholders, directors, officers, employees, agents, successors, assignees and other persons acting for or on behalf of any of them against and to reimburse them for all claims, causes of action, costs, expenses, loss, liability, damages or obligations arising from or relating to (i) the Vendor's breach of the terms of this Agreement (ii) negligence or willful misconduct on the part of the Vendor or its personnel; and (iii) any and all actions, causes of action and suits arising out of, relating to any claim by a Customer/buyer of the Services rendered by the Vendor or by any third party in relation to the Services listed on the Website on behalf of the Vendor.
14.2 The Indemnified Party shall promptly notify the Indemnifying Party in writing of any matter that may result in indemnification and provide necessary information and assistance as reasonably requested. Insurance proceeds, if any, may be used to reduce claims against the Indemnifying Party.
14.3 Neither Party shall be liable for indirect, incidental, consequential, special, or exemplary damages, including loss of revenue, goodwill, profits, or business, under this Agreement.
14.4 The indemnification obligations outlined herein shall survive the termination or expiration of these Terms of Use and your use of the Website and Services.
The failure of CEP to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected in any way thereby, and such provision will be deemed restated to reflect the original intention of the Parties as nearly as possible in accordance with the applicable laws.
16.1 Exclusion of Damages
The Company shall not be liable for any damages of any kind whatsoever, whether direct, indirect, incidental, punitive, exemplary, special, or consequential, including but not limited to damages for loss of use, data, profits, goodwill, or other intangible losses, arising out of or in connection with:
(i) the use of, or the inability to use, the Website, Services, or any information, software, or related graphics provided therein;
(ii) errors, inaccuracies, or omissions in the content;
(iii) any interruption, suspension, or termination of the Website or Services; or
(iv) any unauthorized access to or alteration of your transmissions or data, regardless of the cause of action, whether based on contract, tort, negligence, strict liability, or otherwise, and even if the Company has been advised of the possibility of such damages.
16.2 Notwithstanding anything to the contrary contained herein or elsewhere, the Company's total liability to Vendor for any claim, loss, or damage arising out of or in connection with the use of the Website, Services, or any breach of these Terms and Conditions shall, under all circumstances, be limited to the amount paid by you, if any, to the Company for the specific Service giving rise to such claim.
16.3 Users hereby waive any and all claims, causes of action, or rights to bring such claims arising out of or related to the Website, Services, communications, or these Terms and Conditions after one (1) year from the date of the first occurrence of the act, event, condition, or omission giving rise to the claim.
16.4 Except as expressly provided herein, the Company does not warrant or guarantee:
(i) the accuracy, completeness, reliability, timeliness, or suitability of any information, content, or materials available on the Website;
(ii) the uninterrupted or error-free operation of the Website or Services;
(iii) the truthfulness, quality, or legality of any user-generated content or third-party information accessible through the Website; or
(iv) the outcome, success, or satisfaction of any transactions facilitated through the Website.
16.5 The Company expressly disclaims any obligation to verify, monitor, or moderate content posted on the Website, except as required by applicable laws. The Company shall, however, make reasonable efforts to moderate user content to prevent violations of third-party rights.
16.6 Third-Party Content and Links
The Company shall not be held responsible for:
(i) the content, data, or information provided by users or third parties on the Website;
(ii) any external websites linked to or from the Website, including their availability, accuracy, or reliability; or
(iii) any transactions, disputes, or claims arising from your interactions with third-party websites or external platforms.
16.7 The Company shall not be liable for opinions, views, or comments expressed by users through forums, communities, or other interactive tools on the Website. While reasonable measures will be taken to prevent content that violates the rights of third parties, the Company disclaims liability for any content submitted by users.
The Company shall be excused from performing its obligations under this Agreement to the extent that such performance is impeded or delayed by a force majeure event. A force majeure event refers to any circumstance beyond the reasonable control of the affected party, which could not have been prevented through the exercise of reasonable skill, care, or foresight, and which has a material and adverse effect on the performance of the party's obligations under this Agreement. Such events include, but are not limited to:
Both parties agree to make all reasonable efforts to prevent, minimize, and mitigate the effects of any delays caused by a force majeure event. This includes taking proactive steps, where feasible, to source alternate acceptable services, equipment, or materials to ensure continuity.
In the event of a force majeure occurrence, the affected party shall notify the other party promptly, providing details of the nature of the event and the anticipated impact on its obligations. However, CEP shall not be held liable for any failure or delay in performance caused by such events, including but not limited to the scenarios listed above.
CEP reserves the right to assign or transfer any of its rights and obligations (in whole or in part) under this Agreement to any affiliate or third party.
In the event the User comes across any violation by another user including but not limited to having content in the web site that is obscene, menacing, grossly offensive, harming minors, infringing copyright, patents, etc., or another user is impersonating etc. the User may then please be free to provide your concerns in writing or email us with digital signature to:
Email: [email protected]
Grievance Officer: Mr. Gopal Shankar Bhargava
Contact Address: M/s. Cosmical Event Planners Private Limited,
131, Padmavat Colony B,
Gopalpura Bypass, Shyam Nagar
Jaipur-302019
The Grievance officer shall be available between 10 am till 6 pm Indian Standard Time from Monday to Saturday excluding Sunday and public holidays in India. The Grievance officer is appointed as per Rule 3 (2) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021. Any and all complaints to the Grievance Officer shall be in writing.
The Grievance Officer shall handle complaints in relation to the following violation by the user of computer resource as the User is not entitled to host, display, upload, modify, publish, transmit, store, update or share any information on the Website that –
Any notices to be sent by one Party to the other Party in connection with this Agreement shall be in writing and shall be delivered personally or sent by speed post (or equivalent service offered by the postal service from time to time), addressed to the authorized representative of each Party.
The Parties agree to attempt to resolve any dispute, claim, or controversy arising under or relating to this Agreement through the following steps:
If the dispute remains unresolved despite the steps outlined in Clause 21.1, it shall be resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended from time to time). The arbitration shall be conducted by a Sole Arbitrator appointed by the Company. The seat and venue of such arbitration shall be in Jaipur, Rajasthan, and the language of the arbitration shall be English. The arbitral tribunal's award shall be final and binding upon the Parties.
Each Party shall bear its respective costs unless otherwise directed by the arbitral tribunal. The prevailing Party in any action brought in connection with this Agreement shall be entitled to an award of attorney's fees and costs incurred in connection with such action.
This Agreement and all transactions entered into on or through CEP shall be interpreted, construed and governed by the laws of India which shall be applicable to this Agreement without regard to principles of conflict of laws. The Users agree that all claims, differences and disputes arising under or in connection with or in relation hereto the Agreement, the terms or any transactions entered into on or through the Website or the relationship between the Users and CEP shall be subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan and you hereby accede to and accept the jurisdiction of such courts.
